PRIVACY
POLICY

Effective Date: July 2026

Your Privacy

PenAir Refrigeration ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or engage our services.

By using this website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information including:

  • Your name
  • Business name (where applicable)
  • Email address
  • Phone number
  • Service address
  • Information you provide through our contact forms, emails or phone calls
  • Any other information you choose to provide when requesting a quote or booking a service

When you visit our website, we may also automatically collect technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referral websites

This information helps us improve our website and customer experience.

How We Collect Information

We collect information when you:

  • Submit an enquiry through our website
  • Request a quote
  • Book a service
  • Contact us by phone or email
  • Subscribe to marketing communications (if applicable)
  • Browse our website through cookies and analytics tools

Why We Collect Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations
  • Schedule and complete refrigeration and air conditioning services
  • Communicate regarding appointments
  • Process invoices and payments
  • Improve our website and customer service
  • Meet our legal and regulatory obligations
  • Send marketing communications where you have agreed to receive them

Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us understand how visitors use our website and allow us to improve functionality and performance.

You can disable cookies through your web browser settings, however some parts of our website may not function correctly.

Google Analytics

Our website may use Google Analytics or similar website analytics services.

These services collect anonymous information about website usage, including pages visited, time spent on the site and general geographic location.

This information does not personally identify you and is used solely to improve our website.

Disclosure of Personal Information

We will never sell or rent your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Website hosting providers
  • IT support providers
  • Accounting and bookkeeping software
  • Payment providers
  • Contractors engaged to complete work on our behalf
  • Government authorities where required by law

These providers are only permitted to use your information for the purpose of providing services to us.

Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate or out of date.

To make a request, please contact us using the details below.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, unauthorised access, loss or disclosure.

While we strive to keep your information secure, no method of electronic transmission or storage is completely secure.

Marketing Communications

From time to time, we may send updates or promotional information about our services.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Third Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on this website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

If you believe we have breached your privacy obligations, please contact us first so we can investigate and resolve your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).